Vendor Onboarding Guide

Welcome to the TENSANO platform! We're excited to help you grow your business. Here's everything you need to know to get started.

Is there a cost or fee to join as a vendor?

Joining the platform is free, with no upfront fees or subscriptions. Vendors are free to list and manage their services without commitment; however, transactions completed through the platform are subject to our standard vendor fees.

  • Not yet vetted by the TENSANO team? Click here to apply and join as a vendor.

Our vendors only pay a modest 2% fee on completed bookings, which is automatically deducted from your payout (for example, if you earn $100, you receive $98). Clients also contribute a separate service fee at checkout, which helps support the broader platform experience and ensures a smooth, high-quality booking process for everyone. Together, these fees help us maintain a premium, reliable platform by covering secure payments, vendor support, marketing efforts, and ongoing improvements.

Who can post a listing on TENSANO?

We currently only support established vendors who can provide the following services:

  • Photo Booth Service
  • Photography Service

How does TENSANO work?

TENSANO is designed to help vendors secure short-term bookings with verified clients — fast. Here's how:

  • Set Up Your Profile
    Create your vendor account and showcase your services with pricing, availability, and photos. You’ll be prompted to provide your payout details to Stripe Connect to enable secure payments.

  • List Your Services
    Publish your services with live availability and fixed pricing. Clients submit booking requests, and you’ll chat to align on project scope before confirming.

  • Offer Custom Add-ons
    Give clients the option to elevate their experience with premium extras. You can provide quotes before they confirm their booking, after the booking is secured, or even while delivering your service. Align on details and secure payment instantly through TENSANO.

  • Booking Window
    Accept bookings up to 3 months ahead — the sweet spot for confirmed events and flexibility. Longer-term commitments? Keep managing those your way.

  • Manage Your Bookings
    Track requests, update availability, and communicate with clients — all accessible through your vendor profile.

  • Get Paid Securely
    Once a booking is marked complete, payouts are processed via Stripe and typically deposited to your account within 7–10 days.

Why Vendors Prefer TENSANO

For a high-level overview of how TENSANO helps vendors save time and secure bookings faster, watch the video here. For a deeper look, explore the five reasons outlined below.

  • Upfront Pricing & Availability
    Clients see your pricing and availability before reaching out. You stay in control by accepting only the bookings that work for you.

  • Secure, Reliable Payouts
    Payments are processed through Stripe and released to vendors 7–10 business days after the booking is marked completed. No chasing invoices, no uncertainty — just a streamlined process that protects both sides.

  • Low, Transparent Fees
    We take a flat 2% commission on vendor payouts — far less than our competitors. No hidden costs.

  • Fast Booking Requests
    Receive booking requests hours or months in advance. Fill your calendar with high-value opportunities, fast.

  • One Profile, Many Services
    Create a shareable vendor profile that showcases all your services. Share it anywhere — clients can book directly from your link.

  • Built-In Messaging
    Chat with clients directly on TENSANO to align on project scope and confirm bookings — all in one place.

How can I start posting on TENSANO?

Vendors can get started by following these steps:

  1. Select the "Add New Service" button from the top right corner of the page. You will be prompted to create an account on TENSANO if you haven't done so already; please ensure you create an account as a vendor (user type = 'Vendor').

A Note for Hotmail Users

As a luxury vendor within the TENSANO marketplace, your experience is important to us. Please note that certain legacy email services, such as Hotmail, may not fully support the modern security and delivery standards used by our platform. As a result, messages from info@tensano.com or other @tensano.com addresses may be incorrectly routed to your spam or junk folder.

To ensure uninterrupted communication, we recommend adding @tensano.com and info@tensano.com to your safe senders list. This ensures you remain effortlessly connected to exclusive opportunities, client requests, and essential service notifications.

Thanks for taking a moment to help keep your TENSANO experience effortless and uninterrupted.

  1. You will receive a verification email shortly after; please check your junk folder if you don't see it initially and ensure it's marked as a trusted sender going forward.

You can also contact us at info@tensano.com with the subject "Cannot Find Verification Email - <Client Name + Email Address>"

  1. Once verified, you will be able to post a new listing and select the category of the service you will be providing.

Don’t see your category here? Send us a note at info@tensano.com with the subject "Category Request - <Category Name>"

  1. Once you're on the "Add New Service" page, start by choosing your listing type—select hourly for services charged by time (for example, $200 per hour for photography services), or fixed for flat-rate packages (for example, $600 total for a 3-hour photo booth package).

If you offer multiple package options or add-ons, the fixed listing type is best for displaying them clearly. For hourly listings, you can still offer extras—just make sure to discuss any details like travel fees or service upgrades with the client while finalizing contract terms.

If a client requests something outside of what’s included in your listed packages—like a custom add-on or unique service need—you can continue handling those directly with the client during the booking or contract process, just as you do today. In the meantime, we're actively exploring ways to better support more flexible add-ons within the platform.

  1. Next, add a clear title, write a detailed description of your service, outline what’s included in the package, and list the areas you service.
  2. Next, you’ll set your pricing.

If you’ve chosen Fixed Booking:

  • Start by giving your package a name, like "Premium Package – 3 Hours – No Add-ons Included."
  • Then, enter the total price for the full session, for example, $600 for 3 hours.
  • Next, choose how long each session lasts.
  • If you offer extras, such as add-ons, you can list them here with their prices by selecting "+ Add Pricing Option." For example, if you want to add a "Backdrop Add-on," you would create a new pricing option like "Premium Package – 3 Hours + Backdrop Add-on" to reflect the updated package and price.
    You can also include images or detailed descriptions of what each package includes directly in the listing description or by uploading photos—this helps clients better understand what they’re booking.
  • Finally, choose when clients can book your service to start: either "every hour," "every half hour," or "every quarter hour." Most people pick "every hour," but you can also select "every half hour" or "every quarter hour" if those options work better for your service.

If you’ve chosen Hourly Booking:

  • Simply enter how much you charge per hour (e.g, $200/hr).
  1. Now that you've curated your pricing, your next step is to manage your availability. You have complete control over when your exceptional services are available.

Start by setting up your default weekly schedule using the "Set default schedule" button. Think of this as your regular rhythm. From there, you can easily fine-tune your availability for specific dates.

  • No regular schedule? No problem. Just leave all default options unselected and save your schedule. The 'Add an Availability Exception' button will then appear at the bottom, allowing you to specify each individual time slot you wish to open. Do this for all the times you're available.
  • Need to block out time? If you have a default schedule but need to mark off periods when you're unavailable (like for an exclusive event or personal time), use availability exceptions to smoothly reserve those moments.
  • Offering services beyond your usual hours? Availability exceptions are perfect for this too! They let you set exact dates and times when you are or aren't available, seamlessly overriding your standard calendar for those special arrangements.
  1. Add photos that highlight the service you're offering. We suggest adding at least 2 photos.
  2. Once you've added your photos, scroll down and select the 'Publish Listing' button.
  3. After clicking ‘Publish Listing’, your listing will not go live just yet.

You’ll be prompted on TENSANO to verify your business before your listing can be published.

Click the ‘Get Verified’ button to begin the verification process.

  1. Clicking ‘Get Verified’ will take you to Stripe’s secure platform.

You’ll start by selecting your account type:

  • Choose Individual if you're a freelancer, sole proprietor, or operating under your personal name.
  • Choose Company if you're registering on behalf of a legally incorporated business.

Stripe may ask for additional information to confirm your identity or business.
You’ll then securely enter your bank details to ensure you get paid on time.

TENSANO partners with Stripe for secure, reliable payouts — rest assured, you’re in good hands.

  1. After completing the verification, you will be redirected back to TENSANO, where you’ll need to select the ‘Publish Listing’ button once more to finalize your submission.
  2. You will then be able to preview exactly how your listing will appear on TENSANO. Our dedicated team will carefully review and approve your listing, typically within 24 hours (approval times may vary depending on submission volume).
  3. Once approved, your listing will go live. Feel free to share it across your social media channels to showcase your premier services and attract new clients with ease.

What type of listings can I post on TENSANO?

As a vendor, you can post unique listings for all of the services you offer. Note - the availability of each listing should not conflict with your other listings.
For example, a photography company can post a listing highlighting their most sold photography package. However, if you are the sole photographer in your business, posting an identical listing (e.g., your second most sold package) with the same availability may double-book clients, as the listing calendars do not sync with each other—each listing's calendar is unique.

What information should I include in my listing?

Please ensure you provide a detailed description of the service you will be providing, explicitly indicating what's included in the hourly rate.

For example, if you are a photographer, you may want to include details like the number of pictures taken per hour, the number of different poses, the photograph(s) delivery method (e.g., USB, Online, CD), whether or not you're picking the location, lighting equipment, the camera that will be used, etc.

How do Add-ons work on TENSANO?

As a vendor, you can create an Add-ons listing to offer premium extras alongside your main services. Clients can request these add-ons before confirming a booking, after the booking is secured, or even while you’re delivering the service.

Example:

  • If you’re a photographer, you can list extras like an additional hour of coverage or luxury backdrops.
  • When a client requests an add-on, you’ll send a quote through TENSANO, align on details, and confirm delivery after the service.
  • Once the client accepts delivery, your payout is initiated and typically arrives in 7–10 business days.

Creating an Add-ons Listing

Step 1: Start Your Add-ons Listing

Position your business for premium extras. Click Add New Service at the top right of your screen to begin creating your Add-ons listing. This opens the service creation page where you define your extras.

Step 2: Select Listing Type

Choose Custom Add-ons as your listing type. This option is designed for bespoke enhancements that elevate your client’s experience beyond standard packages.

Step 3: Configure Your Listing

After selecting Custom Add-ons, complete these steps:

  • Choose Category (Photographer or Photo Booth).
  • Enter your Listing Title: “Add-ons by [Your Business Name]”.
  • Add your Listing Description: “Request custom extras such as additional coverage, premium backdrops, or extra prints. Quotes will be provided directly through TENSANO for secure payment.”
  • Include examples of popular add-ons:
    • Additional hour of coverage
    • Premium backdrop upgrade
    • Extra print sets
    • Custom props for photo booths

Next, click Next and select a Style for your listing. Choose from the available background colours to define how your listing will be displayed.

Finally, click Publish listing to finalize and make your Add-ons listing live.

Step 4: Keep Your Listing URL Handy

Keep your Add-ons listing within easy reach for every client interaction whether through TENSANO or your own booking flow. Follow these quick steps to secure seamless access whenever clients request additional services:

  • Click the circle profile icon at the top right corner.
  • Select Your listings from the dropdown menu.
  • Click on the image of your Add-ons listing to open it.
  • Copy the URL and store it somewhere convenient (e.g., your CRM or notes).

Step 5: When and How to Use Add-ons

Your Add-ons listing is a versatile tool for maximizing revenue:

  • When a client requests extras during a booking conversation.
  • After confirming a booking and the client wants to add something later.
  • On the fly at the event date if new requests arise.
  • Even for bookings outside TENSANO use this feature to supplement your existing workflow and secure payment in minutes.

Step 6: Client Actions

Clients viewing your Add-ons listing can:

  • Click Request a quote to submit a quote request.
  • Click Withdraw request if they decide to cancel after submitting.

Step 7: Vendor Actions

When you receive a quote request:

  • Review the details carefully.
  • Choose Submit an offer or Reject request.
  • If submitting an offer, enter the price in the Quote area and include any relevant notes.

Step 8: After Submitting an Offer

Once you submit a quote:

  • The client can either accept and proceed with payment or propose a counter-offer if they reached out before any discussion.
  • If the client accepts the quote, mark the services as delivered via the quote message in your inbox after completing the work.

Step 9: Delivery Confirmation

  • The client must accept the delivery or request changes.
  • Ensure the client accepts delivery while you’re still engaging with them. Include this expectation in your contract.
  • After the client marks the quote as delivered, the payout will be triggered. Expect the funds to arrive in your bank account within 7–10 business days.

Additional Information

  • How soon after the client accepts the quote and confirms final delivery does the vendor get paid?
    Once the client marks the quote as delivered, your payout is initiated. Funds typically arrive in your bank account within 7–10 business days.

  • Do customer quote requests expire after 5–6 days like other booking requests?
    At the moment, quote requests do not expire.

  • What happens if the customer does not take any action after I confirm delivery of the order?
    If the customer does not take any action within 14 days after you confirm delivery through your quote inbox by selecting the delivery confirmation option, the transaction will automatically be marked as completed, and your payout will be triggered. Essentially, the order gets automatically accepted. The customer also receives an email reminder to accept the order or request changes.

  • Can the customer cancel or reject the order after payment in a price negotiation transaction?
    No. Once an order has been paid for in a price negotiation transaction, the customer cannot cancel the transaction or reject the order. Only TENSANO can cancel the order, which would refund the payment to the customer.

How far out can a client book my service(s) on TENSANO?

TENSANO's calendar supports booking requests made up to 88 days in advance.

How far in advance can I update my calendar on TENSANO?

You can manage your availability on TENSANO up to 364 days in advance. For example, if today is June 28, 2025, you're able to set your calendar through June 27, 2026—giving you nearly a full year of forward-planning flexibility.

How do I accept or decline a client booking request on TENSANO?

When a client submits a request for your services, you'll receive an email notification prompting you to review the booking request and respond. Simply click the Accept or Decline the booking button in that email to view the request and take action.

You can also manage client requests directly on TENSANO. Click the Inbox tab at the top right of your screen, then select the As a vendor mailbox. From there, you'll see all booking requests labeled Requested—these require your confirmation to accept the listing and move forward with the booking process.

Why do I need to provide my payout/bank details upfront?

We want to ensure that all vendors are paid on time. Vendors without their payout information will not be able to deliver services on TENSANO.

TENSANO uses Stripe, a trusted global payment processor powering companies like Amazon Web Services and Salesforce. Payments are automated and secure, providing a reliable system for processing your earnings.

In the rare event of an outage, we’ll keep vendors informed and updated in real time, so you're always in the loop.

Is it possible to collect a partial deposit upfront and have the client pay the remaining balance on or after the booking date?

This feature is on our roadmap! As we continue to grow and invest in TENSANO, we’re aiming to bring it to you sooner rather than later.

Can I offer services in USD (US Dollar)?

TENSANO only services the Canadian market (just Ontario for now!) and can only accommodate payments and payouts in CAD (Canadian Dollar).

When do vendors get paid?

Vendors can expect to be paid 7–10 business days after the booking is marked as completed. A booking is marked as completed 2 days after the booking date. You may notice faster payouts as you continue using TENSANO.

How can I handle multiple bookings for the same service at the same time?

We recommend that you update your availability regularly to avoid overbooking. If you get multiple booking requests for the same time, it’s important to accept the first request and politely decline the others. You can easily manage availability conflicts by keeping your calendar up-to-date.

How can I cancel a booking or notify clients about changes?

  • You can message the client on TENSANO directly regarding any changes or updates to their booking.
  • If you haven’t accepted the booking, simply decline and politely inform the client.
  • If you’ve accepted the booking and need to cancel, politely inform the client and email us from the email connected to your TENSANO account, at info@tensano.com for the cancellation, with the subject:
    "Requesting Cancellation of Booking - <Vendor Name + Service Name + Date/Time>"

TENSANO will process the cancellation and refund once we've received the details from the vendor.

What happens if I don't get paid after the expected 7-10 days?

TENSANO uses Stripe, a trusted global payment processor that powers companies like Amazon Web Services and Salesforce. Payments are automated, secure, and processed efficiently to ensure vendors are paid on time.

In the rare event of a payment delay or outage, we’ll keep you informed with real-time updates.

If you don’t receive your payment within 10 business days, please contact us from the email tied to your TENSANO account at info@tensano.com with the subject:
"No Payment Received - <Vendor Name + Booking Date>"

We’ll investigate the issue and provide updates throughout the process.

How can I edit my listing's availability / add an "Out-Of-Office" blackout period?

  1. Select your circular profile icon.
  2. Select 'Your Listings'.
  3. Hover over the listing and select 'Manage Availability'.
  4. You can either select 'Edit Default Schedule' to update your regular availability, or scroll down to use the 'Add an Availability Exception' option to mark yourself as 'Available' or 'Not Available' on specific days—regardless of your usual schedule.

How can I edit the details on my listing?

  1. Click your circular profile icon.
  2. Select 'Your Listings'.
  3. Hover over the listing and select 'Edit Listing'.
  4. Edit the details of your listing, including the title, description, pricing, availability, and photos.

Is there a way to upload our own vendor contract to the platform, so clients can sign it directly through TENSANO?

This feature is on our roadmap! As we continue to grow and invest in TENSANO, we’re aiming to bring it to you sooner rather than later.