Vendor Onboarding Guide

Welcome to TENSANO!

Below is everything you need to get started.

Getting Started

  1. Create a Vendor account by clicking here — make sure to select user type 'Vendor' during sign-up.

  2. Verify your email — check your junk folder if you don't see it within 10 minutes. Hotmail users: add @tensano.com to your safe senders list to avoid missing messages.

  3. Create your listing by selecting "Add New Service" in the top bar, or via your profile icon → Your Listings → Add New Service.

  4. Choose your listing type:

    • Hourly Booking — for time-based pricing (e.g. $150/hr)
    • Fixed Booking — for flat-rate packages (e.g. $800 for a 3-hour shoot). Best if you offer multiple services.

    If clients request something outside your listed packages, use an Add-ons Listing (see below).

  5. Complete your listing — add a clear title, detailed description, services included, and areas you service. Under TENSANO Commitment, select all 6 options.

  6. Set your pricing:

    • Fixed Booking: Name your package clearly (e.g. "Premium Package – 3 Hours – $600"), set your session duration, and add any extras via "+ Add Pricing Option".
    • Hourly Booking: Enter your hourly rate.

  7. Set your availability using the "Set default schedule" button.

    • No regular schedule? Leave defaults unselected, save, then use "Add an Availability Exception" to open specific time slots.
    • Need to block time or add special hours? Use availability exceptions to override your calendar for specific dates.

    Note: Each listing has an independent calendar. For independent photographers with multiple listings, we recommend one main listing with Price Variations for additional services to avoid booking conflicts.

  8. Add at least 3 photos that best represent your service.

  9. Publish your listing — click "Publish Listing" and complete the "Get Verified" step via Stripe to activate payouts.

    • Choose Individual if freelancing under your personal name, or Company if incorporated.

  10. Re-click "Publish Listing" after Stripe verification to finalize your submission.

  11. Our team reviews your listing within 24 hours. Once approved, your listing goes live — share it across your socials to start attracting clients!

Add-ons Listings

Add-ons let you offer premium extras before, during, or after a booking.

To create one:

  1. Click Add New Service → select Custom Add-ons as the listing type.
  2. Set your category, title it "Add-ons by [Your Business Name]", and describe your extras (e.g. additional coverage, premium backdrops, extra prints).
  3. Publish the listing and save the URL somewhere handy for quick access.

How it works:

  • Client clicks "Request a quote" on your Add-ons listing.
  • You review and click "Submit an offer" with your price and any notes.
  • Client accepts → you deliver the service → mark as delivered in your inbox.
  • Client confirms delivery → payout triggered within 7–10 business days.

Use your Add-ons listing for requests outside TENSANO too — it's a secure way to handle any custom payment quickly.

Is there a cost to join TENSANO?

Joining is completely free — no upfront costs or subscriptions. You only pay a flat 2% commission on completed bookings, automatically deducted from your payout (e.g. earn $100, receive $98). Clients pay a separate service fee at checkout.

Not yet vetted? Apply here to join as a vendor.

Who does TENSANO support?

We currently support photographers offering services in Ontario, Canada, including corporate events, weddings, lifestyle, celebrations, editorial, and architectural documentation. Expansion to other provinces is coming soon.

How does TENSANO work?

  1. Set Up Your Profile — Create your vendor account, add pricing, availability, and photos. Connect your payout details via Stripe to get paid.
  2. List Your Services — Publish with live availability and fixed pricing. Clients submit booking requests and chat with you to align on scope before confirming.
  3. Offer Add-ons — Offer premium extras before, during, or after a booking via your Add-ons listing.
  4. Manage Bookings — Track requests, update availability, and message clients from your vendor profile.
  5. Get Paid — Once a booking is marked complete, payouts are processed via Stripe within 7–10 business days.

For a quick overview, watch our video here.

Why Vendors Prefer TENSANO

  • Upfront Pricing & Availability — Clients see your pricing before reaching out. You only accept bookings that work for you.
  • Secure Payouts — Payments processed via Stripe, released 7–10 business days after booking completion. No chasing invoices.
  • Low Fees — A flat 2% commission. No hidden costs.
  • Fast Booking Requests — Receive requests hours or months in advance.
  • One Profile, Many Services — Shareable vendor profile clients can book directly from.
  • Built-In Messaging — Chat with clients directly on TENSANO to align and confirm.

Booking & Calendar

  • How far out can clients book? Up to 88 days in advance.
  • How far out can I manage my calendar? Up to 364 days in advance.
  • How do I accept or decline a booking request? You'll receive an email notification — click Accept or Decline directly from the email. You can also manage requests via Inbox → As a Vendor on TENSANO, where all pending requests are labeled Requested.
  • How do I handle multiple bookings for the same time? Accept the first request and politely decline the others. Keep your calendar updated regularly to avoid conflicts.

Getting Paid

  • When do I get paid? Within 7–10 business days after a booking is marked complete. Bookings are automatically marked complete 2 days after the booking date.
  • Why do I need to provide bank details upfront? Payout details are required before you can deliver services on TENSANO. We use Stripe, the same trusted payment processor behind Amazon Web Services and Salesforce.
  • Can I collect a partial deposit upfront? This feature is on our roadmap — coming soon.
  • What if I don't receive payment after 10 business days? Contact us at info@tensano.com with the subject: "No Payment Received - [Vendor Name + Booking Date]" and we'll investigate and keep you updated.
  • Can I offer services in USD? No — TENSANO operates in CAD only.

Add-ons — Additional Information

  • How soon after delivery confirmation do I get paid? Once the client marks the quote as delivered, your payout is triggered within 7–10 business days.
  • Do quote requests expire? No — quote requests do not expire at this time.
  • What if the client doesn't confirm delivery? If no action is taken within 14 days of you confirming delivery, the transaction is automatically marked complete and your payout is triggered. The client receives an email reminder to accept or request changes.
  • Can a client cancel after paying in a price negotiation transaction? No. Once paid, the client cannot cancel or reject the order. Only TENSANO can cancel, which would trigger a refund.

Managing Your Listing

Edit availability or add a blackout period:

  1. Click your profile icon → Your Listings
  2. Hover over the listing → Manage Availability
  3. Use Edit Default Schedule to update regular hours, or Add an Availability Exception to mark specific dates as available or unavailable.

Edit listing details:

  1. Click your profile icon → Your Listings
  2. Hover over the listing → Edit Listing
  3. Update title, description, pricing, availability, or photos.

Cancellations

  • If you haven't accepted the booking — simply decline and notify the client.
  • If you've already accepted — message the client directly on TENSANO, then email info@tensano.com from your TENSANO-connected email with the subject: "Requesting Cancellation of Booking - [Vendor Name + Service Name + Date/Time]". TENSANO will process the cancellation and refund.

Coming Soon

  • Partial deposit / split payment feature
  • Upload your own vendor contract for client signing directly on TENSANO