Welcome to TENSANO: Your Gateway to Premium Event Talent
Discover the confidence of booking hand-selected professionals for your most important moments. Every vendor featured on TENSANO meets our high standards for quality and presentation, so you can book with assurance.
As a special welcome for new clients, complete your first premium booking and receive an exclusive reward. Full details and eligibility are outlined in our Terms and Conditions.
TENSANO New Client Reward Offer
Official Terms and Conditions for Clients in Ontario, Canada
Effective Date: November 25th, 2025
Offer Sponsor: TENSANO Inc. ("TENSANO", "we", "us", or "our")
Jurisdiction: Province of Ontario, Canada
1. Overview of the Offer
The TENSANO New Client Reward Offer ("Offer") provides eligible new clients with a 100 CAD EverythingCard digital gift card ("Reward") following the successful completion of their first qualifying booking on the TENSANO luxury marketplace. Participation in the Offer constitutes acceptance of these Terms and Conditions.
This Offer is a promotional incentive tied to the purchase of a qualifying service and is not a contest, sweepstakes, or game of chance. This Offer is administered in compliance with the Competition Act and the Consumer Protection Act (Ontario).
This Offer cannot be combined with any other TENSANO promotion, credit, or discount unless expressly stated otherwise.
2. Eligibility
2.1 Ontario Residency Requirement
The Offer is open only to individuals or entities who:
- reside in Ontario, Canada, and
- create a new TENSANO client account.
2.2 Event Location Requirement
To qualify, the booked event must take place in Ontario, Canada.
2.3 New Clients Only
You must:
- have never previously made a booking on TENSANO
- be 18 years of age or older
- meet all requirements in these Terms
2.4 Definition of a New Client Account
A "new client account" means:
- one account per unique email address
- one account per unique payment method
- one account per unique primary IP address
Multiple accounts created by the same person using different emails, payment methods, or IP addresses are not eligible. Corporate entities and different individuals within the same household may participate so long as they do not violate the above limits.
2.5 Residency Verification Right
If fraudulent activity is suspected, TENSANO may request reasonable proof of Ontario residency. Failure to provide proof upon request may result in loss of eligibility.
2.6 Excluded Participants
Not eligible:
- previous TENSANO clients
- vendors or talent on the platform
- TENSANO staff and immediate family
- individuals creating duplicate or fraudulent accounts
- anyone attempting to circumvent eligibility
3. Qualifying Booking Requirements
To earn the Reward, the participant must:
- Create a new TENSANO client account
- Book a vetted Photographer or Photo Booth vendor
- Ensure the event occurs in Ontario, Canada
- Pay for the booking in full with a minimum spend of 40 CAD
- Hold the event as scheduled
- Allow the booking to reach Completed status (48 hours after the event date)
- Not cancel the booking
- Not receive a full or partial refund for the booking
Only the first ever completed booking qualifies.
If any refund is issued, including partial refunds, the Reward becomes void and will not be issued.
Post event disputes between the vendor and the client may delay reward issuance until the matter is resolved.
3.1 Rescheduling Policy
Rescheduled events may remain eligible for the Reward at TENSANO's discretion. TENSANO may deny eligibility for rescheduled events if fraud, abuse, or manipulation of the Offer is suspected, or if the rescheduling materially affects verification of event authenticity.
4. Reward Issuance
4.1 Delivery Method
The Reward will be delivered digitally to the client's registered email address.
4.2 Timing
Rewards are typically issued within 7 to 10 business days after the booking is completed and verified.
Reward issuance may be delayed if a booking or account is under manual review.
Delivery timelines are estimates only and are not guaranteed.
4.3 Non Transferability
The Reward is:
- non transferable
- not redeemable for cash
- subject to EverythingCard provider terms, available at https://www.everythingcard.ca/terms
4.4 Third Party Responsibility
The EverythingCard is issued by a third party provider, and TENSANO is not legally responsible for their technical issues, redemption errors, or card system failures. However, we will assist clients in resolving issues directly with the card issuer.
4.5 Email Delivery Disclaimer
TENSANO is not responsible for:
- incorrect client email addresses
- the client's inability to access their email account
- spam filtering or blocked delivery
To request re issuance, clients must email info@tensano.com and include:
- the account email used for signup
- booking details such as vendor, event date, and event time
- a brief description of the issue
4.6 Substitution Right
TENSANO may substitute the Reward with an item of equal or greater value if necessary.
5. Verification and Fraud Prevention
5.1 Manual Review
All bookings may be manually reviewed to ensure eligibility and prevent fraud.
5.2 Fraud, Misrepresentation, or Abuse
Rewards may be denied or revoked if:
- the booking was not genuine
- the event did not actually take place
- false information was provided
- multiple accounts were created
- any attempt to manipulate the Offer is detected
- sham events, artificially low cost events, staged events, or collusion with vendors is suspected
- misuse or abuse of the TENSANO platform occurs, including attempts to bypass payment systems
5.3 Enforcement
TENSANO may:
- cancel bookings
- suspend or close accounts
- deny rewards
- take legal action where appropriate
Rights under this Offer cannot be assigned or transferred by the participant.
By participating in the Offer, the participant consents to being contacted by TENSANO for matters related to booking verification, fraud prevention, or reward delivery.
6. Modifications, Suspension and Termination
TENSANO may modify or terminate the Offer at any time without notice.
Rewards already earned and confirmed will still be issued.
TENSANO reserves the right to cancel or void this Offer if required by applicable law or regulatory authorities.
7. Vendor Responsibilities
TENSANO is not responsible for:
- vendor actions
- vendor performance
- vendor service quality
Vendor cancellations or vendor caused event issues may disqualify the user from receiving the Reward.
TENSANO does not mediate disputes between clients and vendors for the purpose of determining Reward eligibility.
8. Limitation of Liability
TENSANO is not liable for:
- technical issues
- third party card problems
- delays caused by external systems
- errors caused by incorrect client information
Liability is limited to the amount of the Reward.
In no event will TENSANO be liable for indirect, incidental, or consequential damages.
TENSANO shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, labour disputes, or system failures.
9. Taxes
Participants are responsible for any tax obligations arising from receipt of the Reward.
10. Privacy
Personal information is handled according to the TENSANO Privacy Policy.
Participation requires consent to necessary data processing as outlined in that policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
11.1 Mediation First Policy
Before commencing legal action, the client and TENSANO agree to first attempt to resolve any dispute through good faith mediation.
11.2 Court Venue
If mediation is unsuccessful, disputes must be resolved in Ontario courts and on an individual basis without resort to class actions.
12. No Endorsement
The Reward provider (EverythingCard) is not a sponsor of this Offer and is not affiliated with TENSANO.
13. Severability
If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
14. Headings Not Binding
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
15. Entire Agreement
These Terms constitute the entire agreement between the participant and TENSANO regarding this Offer and supersede all prior communications, representations, or agreements related to the Offer.
16. No Waiver
Failure by TENSANO to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
17. Language
These Terms are available in English only. A French version will be provided upon request.
18. Contact Information
TENSANO Inc.
Email: info@tensano.com
Phone: 289-536-7070