The TENSANO Checklist: 10 Questions to Ask Before Accepting a Booking
Explore the 10 essential questions that ensure a seamless experience with your client.
Premium bookings demand clarity and confidence. The TENSANO marketplace is built on transparency, giving you a secure and effortless way to connect with select clientele. Once a request comes in, open the conversation and use this checklist to align on details before you confirm the booking.
Use this 10-point checklist to guide your discussion and ensure the client’s vision aligns with your capabilities before accepting the booking.
10 Essential Questions to Ask Your Client
- What’s the format and flow of the event?
- Understanding the event structure allows you to anticipate key moments, allocate resources effectively, and deliver a seamless experience without missing critical highlights.
- Who will be my point of contact on-site?
- A designated contact ensures quick decision-making and eliminates confusion during the event, especially when timing is critical.
- Are there any venue access or timing constraints?
- Knowing restrictions such as loading zones, setup windows, or noise limitations prevents delays and ensures compliance with venue policies.
- Will I be collaborating with other professionals?
- Coordination with other vendors like planners, decorators, or AV teams avoids overlap and ensures a unified execution of the client’s vision.
- What is your expected timeline for setup and breakdown?
- Clarifying these details ensures you have adequate time to prepare and dismantle without rushing or compromising quality.
- Are there any special requirements or restrictions I should know about?
- From décor limitations to power access, understanding these upfront prevents last-minute surprises and ensures smooth execution.
- How will you handle overtime or extended hours?
- Discussing expectations for event overruns helps you plan resources and avoid disputes if the schedule changes.
- What is your cancellation or rescheduling policy?
- Each vendor sets their own cancellation and refund terms. TENSANO ensures the process remains transparent and secure by requiring that all formal cancellation or refund requests are handled exclusively through the platform. If a concern is brought to our attention by either the client or the vendor, our team will step in to mediate and apply the vendor’s policy fairly and efficiently.
- What is your budget flexibility for add-ons or upgrades?
- Knowing if the client is open to enhancements allows you to curate premium options and deliver an elevated experience.
- How will you confirm final deliverables or post-event expectations?
- Aligning on delivery timelines and formats ensures clarity and avoids misunderstandings after the event.
Ready to Secure Your Next Premium Booking?
Don’t leave your calendar to chance. The TENSANO marketplace connects you with clients who value professionalism and clarity. Use this checklist to protect your brand, deliver excellence, and confirm every detail before accepting a booking.
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